We value our customers and strive to provide the best products and services. Please read our Return & Refund policy carefully before placing an order.
1. Returns & Refunds Not Applicable
No returns or refunds will be accepted on:
Customized orders
Products on sale
Already exchanged products
2. Customer Concern / Complaint
If you are unsatisfied with the product delivered, you must email us at info@spuniform.com within 3 working days from the date of receiving the parcel.
Complaints raised after this period may not be entertained.
3. Cancellation Policy
We do not offer cancellations on:
Customized orders
Products on sale
4. Exchange Policy
Exchange is only accepted if:
There is an error on our part (e.g., incorrect item sent, damaged, or defective product).
Conditions for exchange:
Items must be returned in their original packaging.
Items that are damaged, soiled, or altered will not be accepted and will be sent back to the customer.
Failure to contact us in time to arrange reverse pick-up may lead to rejection of the exchange request.
5. Reverse Pick-Up & Shipping
Reverse pick-up may not be available in some pin codes.
In such cases, customers must courier the goods/garments to our office at:
SP Uniform 58B, 1st Floor, Damodar Park Industrial Area, Near DC Office, Dilshad Garden, Delhi – 110095
Processing and closing of an exchange request may take 10–15 business days or more at our end.
6. Delivery & Transit Delays
Dispatch companies provide only an estimated delivery timeframe.
Any delay in transit is subject to the courier partner’s policies.
No refunds will be issued due to delays caused during the transit process. Customers may escalate delivery complaints through the shipping partner’s official channel.
7. Refund Process (Store Credit Only)
Refunds are processed as store credits only.
Process:
Once we receive the returned product and it passes our quality check, an official confirmation email will be shared.
The credited amount can be used within 1 year from the date of issue.
Store credits can be redeemed on our website or store for your next purchase.
